Return Policy

Return Policy

Chimariva products are made-to-order and personalized — your name, your initials, your date stitched on by hand. That means we can't restock them. So our return policy is a little different from the usual.

What can be returned

• Blank items (no personalization) — returnable within 30 days, unused, in original packaging
• Personalized items — we only accept returns if the item is defective, damaged in transit, or wrong (we sent the wrong color/size/name)

Defective or wrong item

If your item arrives damaged or we made a mistake — take a photo of the item and your order receipt, email us within 24–48 hours of delivery. We'll send a replacement free of charge, or refund. Your call.

Photos help. Even a quick phone shot is enough.

How to return

1. Email us first at chimariva@gmail.com — don't ship without contacting us
2. For U.S., Canada, and EU returns: we send a prepaid label
3. For other countries: buyer covers return shipping (we'll suggest a discounted carrier if we can)
4. Pack with the original packaging, tags, and order number included

Return address

Chimariva LLC
Talatpasa Mah Ilkyaz Cad No: 15/2
Melikgazi, Kayseri 38110
(Don't ship without contacting us first — we'll send proper instructions)

Lost packages

If your tracking went silent and the courier confirms the package is lost: contact us with their statement. We'll work with the shipper for up to 21 days while they investigate. After that, we issue a reorder code with free reship.

Customs and duties

We pay duties at our end for most destinations. A handful of countries still charge buyers at delivery — if that happens, contact us and we'll work it out.

Questions about a specific order? Just email us. Returns shouldn't be a wrestling match.