Return Policy




If you wish to return any product, please contact customer service for assistance.

Our customer service representatives will be available if you have any questions. Please email or message us (by WhatsApp).

*Product(s) must be returned with their original packaging, tags, and invoice; otherwise, a refund will not be issued.



While we are not responsible for any lost packages, we want to ensure you receive the products you ordered. If you believe your package has been lost, please get in touch with the postal carrier to see if you can track your package. Once you hear back from them, please contact our support team with what the postal carrier stated.

From there, we will work with the shipping carrier to determine whether the package is lost in transit or still en route. Shipping carriers typically request up to 21 days to find lost packages after the last update on the tracking was made. We ask our customers to wait 10 days after filing a claim to see if the shipper can find the package before we issue a code for reorder. We will also require a signed statement that you, the customer, did not receive the package. Packages returned will be processed according to the order it was received. Processing may take 2-3 weeks to complete. Lost packages will receive a code with free shipping once a file is claimed to reorder your items.



Defective or incorrect items must be reported to customer service within 24-48 hours of delivery to ensure your exchange is properly processed. Please include a photo of the damaged item along with your order in the email. If not reported within the time frame, you may not receive a replacement or refund.



We offer a return shipping code for items returned within 30 days. The buyer is responsible for the return shipping fee. But I can offer a discounted shipping coupon code for you.

Once your return or exchange has been authorized, you will receive simple step-by-step instructions and a prepaid shipping label via email. The return label will be provided only for the US, Canada, and EU orders. Don't hesitate to get in touch with our support team if you need additional assistance.



We will send it to you with all taxes paid, including customs duty, and we will do the best to make sure you pay nothing extra.

However, some countries may require the buyer to pay taxes due to customs regulations.

Please note that you may be responsible for paying duties and taxes upon check-out or delivery.

Shipping carriers may not release the package without payment of duties and taxes.